GB Smart Spray customer privacy notice
This privacy policy explains how we collect, use, and protect your personal information when you use our website. We are committed to ensuring your privacy is protected in accordance with data protection laws.
Contact details
Telephone
+447786004831
info@gbsmartspray.co.uk
What information we collect, use, and why
We collect or use the following information for research or archiving purposes:
Location data
IP addresses
Website and app user journey information
Records of consent, where appropriate
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for research or archiving purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
When you contact us with a query, we'll use your name and email address to respond and maintain records of our communications. This benefits you by ensuring we can answer your questions and refer back to previous conversations if needed. While there are some privacy risks, such as the possibility of data breaches or accidental disclosure, we minimize these by only collecting essential contact details, storing them securely, and deleting them when no longer needed. The benefits of being able to respond to your inquiries outweigh these limited risks, especially since we only use this basic contact information for the specific purpose of handling your queries.
Where we get personal information from
Directly from you
How long we keep information
We keep contact form submissions (your name and email) for 2 years from your last query, after which they will be securely deleted. For website analytics data collected through cookies, the retention period is determined by our data processor, Squarespace, who manages this data on our behalf.
Who we share information with
Data processors
SquareSpace
This data processor does the following activities for us: They store our contact form submissions and collect website analytics data through cookies.
Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Squarespace
Category of recipient: Web Host and form processor
Country the personal information is sent to: U.S.
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
18 January 2025